Privacy Policy

Lodash (Thailand) Company Limited (hereinafter referred to as 'the Company' or 'We') recognizes the importance of preserving the personal information of users who use various services on our website or application. The collection of information in accordance with this Privacy Policy aims to improve our service. Our Privacy Policy compiles details, scope, types, and procedure of personal information, in which we make great efforts to protect, including the security and confidentiality of personal information that you provide to us. Therefore, the users should read all the details of this Privacy Policy for the benefit.

This Privacy Policy creates an understanding of our users regarding how to procedures for collection, use, processing of legal rights, disclosure, and methods for protecting personal information. This Privacy Policy includes;

  • Scope of policy and consent
  • Personal information collected
  • IP Address / Cookies
  • Web beacons
  • Objectives for collecting and using personal information
  • Data sharing/disclosure of personal information
  • Use of personal information for marketing purposes
  • Participatory advertising
  • Data security
  • Period of collecting personal information
  • Right to protect personal information under the law
  • Transfer of personal information outside the countries
  • Use of data analysis services by other parties
  • Linking websites and other services
  • Modification of privacy policy
  • Company contact information

1. Scope of policy and consent

  • In using the service, create an account or register with us, visit our website and/or access our service. We need to collect your personal information in order to process your use through our company. Therefore, before you send us your personal information, please read this Privacy Policy carefully to learn about it. If the user acknowledges and agrees to the terms, conditions and/or policies set out in this Privacy Policy by allowing us to collect, use, disclose and/or process your personal information as outlined in this Privacy Policy, you are able to use our website. On the other hand, if you do not allow us to process your personal information as outlined in this Policy. We ask that you please do not use the service or create an account or register an account with us, or visit the website or access our service.
  • The users should read carefully and understand that this Privacy Policy applies and covers usage or services on our website or application. The user’s access to the website or download applications to use the service or use any tools on our website or application. We need to understand that the users have allowed and agreed to us to collect and use their personal information in accordance with this Privacy Policy in order to improve or develop our service.

2. Personal information collected

When users have access, register to use our website or application, your personal information as follows will be collected on a voluntary basis of the users.

  • When the users register to use our website or platform, information that the users put on our website or provide any information to us including first and last name, telephone number, address, postal code, user email and password, date of birth, product information, business plans, customer groups, company information, business strategy which the users can choose not to provide information to us, but in general, some information we need to use in order for the users to receive relevant special offers from our service and our partners, including other privileges of using the website.
  • When the users contact us under any circumstances, we may collect various forms of information, including personal information that is required to comply with the user requests and to contact the users to monitor matters as necessary. We may use contact information in the member information that the users have registered with us for that purpose or may collect other information obtained from communication between the users and our website, such as telephone (which may be recorded), letters, faxes, video conferencing, or emails.
  • Data from websites that we may collect from the users' browser or device automatically recorded on our server. This may include IP address of the user's computer, software features and hardware, statistics of web pages that users browse content or visit, accessing and leaving the website, reference URL, serial number, application usage information and device identifiers or system information, device ID or the user-specific location identifier, connection info, mobile network information, advertisement and standard website log data and other information, including when users add information to website forms or update account information, etc. This may occur on our website or application or on third party platforms.
  • When the users perform any transactions through our service, information on transactions, discussions, comments or complaints about the system we may collect such information for the purpose of safe use in accordance with our website terms of use and for other purposes as we deem appropriate.
  • Additional information we may legally associate the information we receive from business partners or third parties with the information in the users' accounts. For example, if you visit our platform by clicking through from the website that run by our business partners and you have registered to use them, information that you have provided to those partners may be shared with us, such as contact information. If the users install applications on computers, phones, or other devices in order to access our services and the users connect their accounts to third-party websites or applications, personal information that you provide to third parties may be sent to us via the website.
  • If the users use credit cards or transfer money online to perform transactions on the website, the users should be aware that they are providing their information to external service providers in connecting to that information, such as the cardholder bank. The personal information that the users provide to third party service providers is subject to the relevant privacy policy of that third-party service provider. We may not be able to access such information and we do not collect user credit card details.

Please be aware that the users do not provide certain types of personal information, non consent or cancel consent to the collection, use and/or disclosure of information may result in us being unable to process or provide services to the users.

As long as the permission by laws, the user agrees to take action so that we can fully compensate if there are damages, losses, penalties, expenses which includes but is not limited to legal expenses and costs incurred in connection with litigation whether for any reason, including penalties, fines, interest, surcharges or other money collected, fines or charged by regulatory agencies or agencies that have the power to issue regulations, arising out of or related to the act or omission of the user, the offense or the negligence of the users in the performance of their duties or that results in us being accused or punished for violating applicable law.

3. IP Address / Cookies

  • Cookies are text files on a computer that collect information about the behavior of users' visits to a website. Cookies are small data files that we transfer to the hard disk of a computer to store information. Cookies are pieces of code that allow us to modify the website experience by adjusting user information, such as user IDs and other preferences, which can use cookies and similar technology to differentiate website users (If the user's web browser allows).
  • To remember you when you return to our website. This allows us to personalize our content for you by greeting you by name and remembering your preferences, (for example you choose a language or region).
  • Record your website visits on the web pages you visit and links you follow. We will use this information to make our websites and advertisements appear on the website pages and marketing messages we send to you that will be more relevant to your interests.
  • Record what the users are interested in, and save the settings on the computer, mobile phone or other user devices. Cookies are therefore effective in automatically restoring log values for the next website visit. Cookies are used to make it easier for the users to use the website, the users will not have to go through the login process repeatedly when users visit the website later. In practice, we use both permanent and temporary cookies; the permanent type of cookies will stay on the user's computer for a longer period than the temporary type, while temporary cookies are automatically deleted when the browser window is closed.
  • Please note that advertisers and other third parties can use their own cookie tags when you click on ads or links on our website. These third parties are responsible for setting cookies and privacy policies, and the users are required to review their policies again. We are unable to access or control cookies or other technologies that third parties can use. To gather information about these interests of you and third-party data practices are not covered by this Privacy Policy.
  • You may refuse the use of cookies by making the appropriate settings on your device. However, please remember that if you refuse the use of cookies, you may not be able to use the full functionality of some websites or services.

4. Web beacons

  • Web beacons, also known as pixel tags or clear GIFs or transparent GIFs, are invisible 1x1 pixel graphics that may be placed on a website. Web beacons are used for many purposes, but are not limited to counting website visitors, to track visitor patterns as they explore websites and to track whether emails were sent or viewed content. In general, Web beacons are used in conjunction with cookies to track visitor activity on that device's page. If the user disables cookies Web beacons will still detect anonymous website access.

5. Objectives for collecting and using personal information

  • We may use and controlled the information collected for the following purposes;
    • To provide services to the users, including creating and managing the user accounts to solve technical problems and to enable features.
    • To customize the proposal and implementation, including posting on our website or applications or third-party platforms.
    • To look after general usage activities and usage activities of individual users such as searching for keywords, posting announcements, conducting transactions and to manage communication on the website or application.
    • To contact the users for service and user care or for marketing communications that are permitted through any available means of communication.
    • To research and analyze how to improve our services to meet the needs of the users.
    • For the benefit of the company's business operations, such as data analysis, examination, new product design development, service improvements or adjustments, viewing service usage trends, viewing the effectiveness of promotional campaigns หales and business expansion.
    • To verify or confirm the identity of the users when logging into the accounts or applications, to ensure that all communications between the company and users are safe and confidential.
    • To analyze usage of websites, applications or social media platforms and understanding usage characteristics in order to make those websites, applications or social media platforms responsive to the users.
    • To send information about business administration to the users such as information about service changes in the specifications of the company terms and policies.
    • For conducting marketing research, advanced data analysis and conducting statistical or mathematical research.
    • To check the information about the opinion or complaints from the users and to fulfill the user's request.
    • To comply with our usage policies, terms and conditions, including the investigation of possible violations of access violations.
    • To detect, prevent fraud or misuse which harms the rights, property, safety of our website and users and cooperate with the judicial process in law enforcement, agencies and official state or the court as requested or claimed.

Please note that if the company want to use the user's personal information for purposes other than those specified in this Privacy Policy or in addition to the purposes directly related to this Privacy Policy, the company will notify the user.

6. Data sharing/disclosure of personal information

  • We may share information collected by affiliates (companies under the common possession or control) or a group of companies that jointly provide services. The company will process and use the information to help us for the purposes stated above and will comply with this Privacy Policy.
  • We may share non-personal information. (i.e. non-personally identifiable information) with third parties or trusted business partners or researchers that are approved to be able to better understand that any announcements or services that the users may be interested in to improve the quality and efficiency of us or those of such third parties or to support academic research that we believe has benefits to society.
  • Due to the nature and technology of the internet and software, any information that the users post in announcements on our websites or applications may continue to be used, even if users delete information from websites or applications.
  • To access most websites with the user devices. The user's device will send information, which may contain personal information, which will be recorded by the web server when the user browses our website, which generally includes, but is not limited to the computer's IP address, operating system, name/version of the browser, claimed webpage, requested page, date/time, and sometimes may include 'cookies' to help the website remember the last visit of the user when the user logged in. This information will be linked to the user account. In addition, this information will be used anonymously to help us understand how visitors use the site.
  • We may provide, or share information about the users with third parties, such as marketing or analysis service providers, data collectors using technology methods directly on websites or applications. The said person collecting, will be subject to this Privacy Policy and the policy of the said person. In addition to the foregoing, we may disclose our users' personal information if necessary, including:
    • Compliance with the laws
    • Compliance with requests from the government agencies or for coordination with various departments in matters relating to legal compliance
    • Responding to personal or public safety
    • Judicial proceedings, litigation, investigations and other legal matters that has personal information involved
    • Security incident investigations
    • Enforcing company terms of service

7. Use of personal information for marketing purposes

  • Our service is a community where the users can discuss and discover new products or features and receive product updates and offers. We will inform the users about the products they request or what you show interest in according to our ability to provide services. In doing so, we will use the personal information that we have collected about the users to send information about products that the users have requested or information showing interest in our services by email.

8. Participatory advertising

  • We participate in interest-based advertising and use third-party advertising companies provide targeted advertising based on user browsing history and allow the use of online advertising networks, social media companies, and other third party services to gather information about our use of the service over time so that they can display advertisements on our websites, applications or services that the users may use and other devices.
  • Typically, the data used for interest-based advertising is collected through cookies or similar tracking technology. We and our third-party partners use this information to make advertisements that the users see online more relevant to the user’s interests, including advertising-related services such as reporting, attribution, analysis and market research.

9. Data security

  • The information we collect will be protected by appropriate technical methods and security procedures. To prevent unauthorized access, transfer, dissemination or use of information, our affiliates, including trusted business partners and third party service providers licensed by us will treat your personal information in accordance with these security regulations
  • For the security of personal information and privacy in the means of communication with the users. The users agree to abide by this Privacy Policy, including general terms and conditions of use, our strict usage and service policies. The user agrees not to do anything to disturb or infringe our privacy and other users or third-parties. If we know or find any such abuse, we reserve the right to terminate and block access of the offending user, including closing member accounts of that user without prior notice.
  • We have limited access to the users 'personal information to our employees, staffs, and those authorized by us only who need to know the users' information. For the purpose of operations, processing, or any actions pursuant to security measures and suppression or prevention of interference or infringement of our individual or property rights, including those of other users or third-parties. The employees, staffs and those approved by us will comply with the policy, non- disclosure agreement and this Privacy Policy strictly.
  • The user acknowledges and agrees that in the event the personal information and communication channels of the user are damaged or lost regardless of the cause or the means, including theft by electronic methods (Hack). We cannot be held liable for any such damage or loss or for any consequential damages.
  • We do not have policies to allow minors who are underage, individuals who do not have permission from their parents or legal guardian. An incompetent or quasi-incompetent person, without any guardian or guardian giving legal consent to access on our website or application in any part. In practice, our website does not have a policy to try to collect any information from these people. In the event that these individuals provide us with personal information, if later, their parents or the legal guardians of that person notify us of this or if we investigate, we will delete their information immediately from our data system.
  • We take appropriate measures to protect personal information from the risk of incorrect use and access to disclosure, changes and destruction. We use appropriate physical, electronic and administrative procedures to help protect and secure personal information from the risk of unauthorized use, disclosure, change or destruction.

10. Period of collecting personal information

  • We may keep the users' personal information in the database for a long period, as long as necessary or throughout the use of the user, in order to achieve the stated objectives.
  • We will continue to collect the users' personal information, even if users have stopped using our website to the extent required by law and for legitimate interests.

11. Right to protect personal information under the law

  • Right to request access and a copy of their personal information which is our responsibility. In this case, we have to ask for identity verification of the users before accessing the information.
  • Right to request or transfer their personal information from us to the users of the organization or other persons as specified by the user. In this event the user must send a written request to the company through the company's contact.
  • Right to object to the collection, use or disclosure of their personal information, including the right to object to the processing of personal information.
  • Right to request the company to delete or destroy or make the personal information of the users to become unidentifiable information of the owner.
  • Right to request suspension of use of their personal information.
  • Right to request the company to update or correct the personal information of the users in order to be accurate, up to date and not to cause misunderstanding.
  • Right to withdraw consent or requesting to change the scope of consent that the users have previously provided to the company for the collection, use, or disclosure of personal information. Note that withdrawing consent will not affect the collection, use, or disclosure of personal information that the users have previously given consent.
  • Right to request existence characteristics of personal information and the purpose of using personal information.

In the event that the company is unable to fulfill certain requests of the users, or to the extent or permitted by law, the company will record the rejection of the user requests and provide reasons.

In the event that the user does not want us to collect personal information, the users may ask us to delete or destroy or become information that cannot identify the owner of personal information or withdraw consent previously provided. Please be aware that deleting, destroying, or withdrawing consent to collect, use, share, or take action regarding the personal information of the users with us may affect the use of our services.

12. Transfer of personal information outside the countries

  • The user's personal information may be transferred, stored or processed by us or may be sent to any person or organization that may have a location or may provide services in Thailand or outside of Thailand. We will set standards for making agreements and/or joint business contracts with agencies, organizations that will receive that personal information in acceptable personal data protection standards and in accordance with relevant laws to ensure that your personal information is safe and protected.
  • If the users are visiting our website outside of Thailand, please note that your data may be transferred to, collected and processed in Thailand, where our servers are located and our central database is active. Database protection measures and other laws in Thailand and other countries may not be as comprehensive as your country, but please be assured that we will take steps to ensure that your personal information is protected. When using our services, you understand that your information may be transferred to our convenience and to the third parties with whom we share such information as described in this Policy.

13. Use of data analysis services by other parties

  • We may use third party data analysis services, including Google Analytics, on our website. This includes, but is not limited to, the Google Analytics website and Facebook page, using technologies such as cookies to help analyze and improve the website experience, the information generated by cookies regarding the use of users' websites (such as IP address, URL visited, date and time of view) will be sent and stored by Google on Google's servers. Google will use that information to according to the statistics and reporting on the activities of the website and provide other services related to website usage and internet usage. Google is able to transfer this information to third parties as required by law, or when such third parties process the data on behalf of Google, we encourage users to study and review Google's privacy policies as well.

14. Linking websites and other services

  • This Privacy Policy only applies to the company website. Note that some of our websites or applications may contain links to third-party websites or services such as social networks. Those websites may not operate in accordance with this privacy policy. We would like to inform you that we are not responsible for third party websites and services or the privacy practices of third parties. The users should check the privacy policies of those websites or services in order to understand the policy of the collection, use, transfer and disclosure of your personal information in detail.

15. Modification of privacy policy

  • This Privacy Policy made on 22 May 2020 We may amend, update or add this Privacy Policy from time to time. There will be notification of any changes to the Privacy Policy on our website or application. By continuing to use the service on our website or application, after the amendment, improvement or addition of this Policy, we consider that the user has accepted and agreed to comply with any amendments, improvements or additions made to this Privacy Policy. The privacy policy that is amended, improved, or added later will be considered as part of the terms of service.

16. Company contact information

If you have any questions regarding this Privacy Policy contact us Email address [email protected] or the company address 201/270 Soi Vibhavadi Rangsit 64, Talat Bang Khen Sub- district, Lak Si District, Bangkok 10210

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